www.provincie-utrecht.nl as from 12.06.2019:

Use of public transport in the province of Utrecht continues to rise
The number of public transport passengers in the province of Utrecht increased further in 2018. In 2018, 59.7 million passengers checked in by bus or tram against 59.4 million passengers in 2017. The number of boarders at regional transport company Syntus Utrecht rose sharply from 14.6 million in 2017 to 15.1 million passengers in 2018.

Positive image

This trend continued last year in particular in the regional transport of Syntus Utrecht. It is remarkable that the satisfaction of passengers about Syntus Utrecht in 2018 also increased in almost all aspects. In particular, the chance of a seat and satisfaction with the fare show a positive picture, as well as the appreciation of the real time passenger information system and the customer-friendliness of the drivers. The number of complaints and reactions from passengers about Syntus Utrecht has more than halved.